Privacy Policy

1. Information We Collect

got77 collects various types of information to provide, maintain, and improve our services, ensure account security, and comply with legal and regulatory obligations.

1.1 Information You Provide Directly

When you register for a got77 account or use our services, you provide the following information:

• Personal Identification Information: Full legal name, date of birth, gender, nationality, and Indonesian identification card (KTP) number.
• Contact Information: Email address, phone number, and residential address including city and postal code.
• Account Credentials: Username, password, and security questions for account access.
• Financial Information: Bank account details (account number, bank name), e-wallet information (OVO, DANA, GoPay account details), and payment method preferences.
• Verification Documents: Copies of identification documents (KTP), proof of address, and bank statements for KYC (Know Your Customer) compliance.
• Communication Data: Messages, emails, and chat transcripts when you contact our customer support team.

1.2 Information Collected Automatically

When you access or use got77 services, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers, and screen resolution.
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, click patterns, and navigation paths.
• Location Information: General geographic location based on IP address to ensure compliance with regional restrictions.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, remember preferences, and analyze site traffic.
• Transaction History: Complete records of all deposits, withdrawals, bets placed, bonuses claimed, and account balance changes.

1.3 Information from Third Parties

In certain circumstances, we receive information about you from third-party sources:

• Payment Processors: Transaction confirmation data from banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay).
• Identity Verification Services: Verification results from third-party KYC service providers to confirm your identity and age.
• Fraud Prevention Services: Risk assessment data from fraud detection partners to protect against fraudulent activity.

2. How We Use Your Information

got77 uses collected information for specific, legitimate business purposes that directly benefit our users and ensure platform security and compliance.

2.1 Service Provision and Account Management

• Create and maintain your got77 account.
• Process deposits, withdrawals, and all financial transactions.
• Provide access to casino games, sports betting markets, and live dealer games.
• Track gaming activity, bet history, and account balances.
• Manage bonuses, promotions, and loyalty rewards.
• Provide customer support and respond to inquiries.

2.2 Security and Fraud Prevention

• Verify your identity and age to prevent underage gambling.
• Detect and prevent fraudulent activity, money laundering, and bonus abuse.
• Monitor for suspicious account behavior or security breaches.
• Protect against unauthorized access and cyber attacks.
• Enforce our Terms & Conditions and protect user rights.

2.3 Legal and Regulatory Compliance

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Maintain records as required by gaming licenses and regulatory authorities.
• Respond to legal requests, court orders, or regulatory inquiries.
• Enforce responsible gaming policies and age restrictions.

2.4 Platform Improvement and Personalization

• Analyze user behavior to improve website functionality and user experience.
• Personalize game recommendations based on your preferences and playing history.
• Optimize platform performance, loading speeds, and mobile experience.
• Develop new features, games, and services based on user needs.

2.5 Marketing and Communications

• Send promotional offers, bonus notifications, and special event announcements (with your consent).
• Provide account updates, transaction confirmations, and security alerts.
• Deliver personalized marketing content based on your gaming preferences.
• Conduct customer satisfaction surveys and gather feedback.

3. How We Protect Your Information

got77 employs comprehensive technical, administrative, and physical security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

3.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and got77 servers is protected by 256-bit SSL encryption, the same standard used by banks and financial institutions.
• Encrypted Data Storage: Personal information stored on our servers is encrypted at rest using industry-standard encryption algorithms.
• Secure Payment Processing: Financial transactions are processed through PCI-DSS compliant payment gateways with additional fraud protection layers.
• Two-Factor Authentication (2FA): Optional 2FA adds an extra security layer requiring a verification code in addition to your password.
• Firewall Protection: Advanced firewalls monitor and filter incoming and outgoing traffic to prevent unauthorized access.
• Intrusion Detection Systems: Real-time monitoring systems detect and respond to potential security threats.

3.2 Administrative Security Measures

• Access to personal data is restricted to authorized personnel only, based on job role and necessity.
• All employees undergo security training and sign confidentiality agreements.
• Regular security audits are conducted by internal teams and independent third-party auditors.
• Incident response procedures are in place to quickly address any security breaches.
• Data retention policies ensure information is not kept longer than necessary.

3.3 User Responsibilities

While got77 implements robust security measures, users also play a critical role in protecting their accounts:

• Create strong, unique passwords combining uppercase, lowercase, numbers, and special characters.
• Never share your account credentials with anyone, including customer support staff.
• Enable two-factor authentication for additional security.
• Log out of your account when using shared or public computers.
• Regularly monitor your account activity and report suspicious behavior immediately.
• Keep your contact information updated so we can reach you about security matters.

4. Information Sharing and Disclosure

got77 does not sell, rent, or trade your personal information to third parties for marketing purposes. We only share information in the following limited circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist in operating our platform:

• Payment Processors: Banks and e-wallet providers process your deposits and withdrawals (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay).
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and other studios receive limited data to deliver games and track play.
• Identity Verification Services: Third-party KYC providers verify your identity and age to ensure compliance.
• Cloud Hosting Providers: Secure servers host our platform and data with strict contractual obligations.
• Customer Support Tools: Communication platforms enable our support team to assist you efficiently.

All third-party service providers are contractually obligated to maintain confidentiality and use your information only for the specific purposes we authorize.

4.2 Legal and Regulatory Requirements

We may disclose your information when required by law or to protect legal rights:

• Compliance with legal obligations, court orders, subpoenas, or government requests.
• Cooperation with law enforcement investigations or regulatory inquiries.
• Enforcement of our Terms & Conditions or investigation of Terms violations.
• Protection of got77's rights, property, or safety, or that of our users or the public.
• Prevention or investigation of fraud, security breaches, or illegal activities.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change and provided with choices regarding your information.

4.4 With Your Consent

We may share your information with third parties when you have given explicit consent, such as participating in partner promotions or third-party surveys.

5. Cookies and Tracking Technologies

got77 uses cookies and similar tracking technologies to enhance user experience, analyze site usage, and deliver personalized content.

5.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Enable core functionality like account login, session management, and security features. Cannot be disabled.	Session or up to 30 days
Performance Cookies	Collect anonymous data about how users interact with the site to improve performance and user experience.	Up to 2 years
Functionality Cookies	Remember user preferences like language, currency, and game settings to personalize your experience.	Up to 1 year
Marketing Cookies	Track user behavior to deliver relevant promotional content and measure marketing campaign effectiveness.	Up to 1 year

5.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may affect site functionality and prevent you from accessing certain features. To manage cookies:

• Check your browser's help section for instructions on blocking or deleting cookies.
• Adjust cookie preferences in your got77 account settings.
• Use browser privacy modes to limit tracking across sessions.

6. Your Privacy Rights

got77 respects your rights regarding your personal data. Depending on your jurisdiction, you may have the following rights:

6.1 Right to Access

You have the right to request a copy of all personal information we hold about you. To request access, contact customer support with your account details. We will provide the information within 30 days in a commonly used electronic format.

6.2 Right to Rectification

If any personal information we hold is inaccurate or incomplete, you have the right to request correction. You can update most information directly in your account settings or by contacting customer support.

6.3 Right to Erasure

You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes collected or if you withdraw consent. However, we may need to retain certain information for legal, regulatory, or legitimate business purposes such as fraud prevention or resolving disputes.

6.4 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and transmit it to another service provider. Contact customer support to request data export.

6.5 Right to Object

You may object to certain processing of your personal data, particularly for marketing purposes. You can opt out of marketing communications at any time through account settings or by clicking unsubscribe links in promotional emails.

6.6 Right to Restrict Processing

In certain circumstances, you may request that we limit how we use your personal information while we verify its accuracy or investigate a complaint.

6.7 Right to Withdraw Consent

Where we rely on consent as the legal basis for processing your data, you may withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.

7. Data Retention

got77 retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

7.1 Retention Periods

• Account Information: Retained while your account is active and for up to 7 years after closure for regulatory compliance and fraud prevention.
• Transaction Records: Maintained for at least 7 years to comply with financial regulations and tax requirements.
• Identity Verification Documents: Stored for the duration of your account plus 7 years for AML/KYC compliance.
• Communication Logs: Customer support transcripts retained for 3 years for quality assurance and dispute resolution.
• Marketing Consent: Removed immediately upon opt-out request.

7.2 Secure Deletion

When personal data is no longer required, we securely delete or anonymize it using industry-standard data destruction methods to prevent recovery or reconstruction.

8. International Data Transfers

got77 primarily serves Indonesian players, but our servers and service providers may be located in various countries. When your information is transferred internationally, we ensure adequate protection through:

• Standard contractual clauses approved by data protection authorities.
• Selection of service providers with strong data protection practices.
• Encryption of data during transmission and storage regardless of location.
• Regular audits of international partners to verify compliance.

9. Children's Privacy

got77 services are strictly for users aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the account. Parents or guardians who believe their child has provided information to got77 should contact us immediately.

10. Changes to This Privacy Policy

got77 may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy.
• Notify you via email or account notification for significant changes.
• Post a notice on the got77 homepage for major revisions.
• Provide a clear summary of key changes when appropriate.

Continued use of got77 services after changes take effect constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how got77 handles your personal data, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the got77 website
• WhatsApp: Indonesian-speaking support available

Our customer support team is available 24 hours a day, 7 days a week, with native Indonesian-speaking agents ready to assist with privacy inquiries and data rights requests. We aim to respond to all privacy-related inquiries within 48 hours.